Refund & Cancellation Policy

We want you to be confident in your subscription to Ethiopian Bible Guide. This Refund & Cancellation Policy explains how cancellations, refunds, and billing work so you know exactly what to expect.

You can cancel your subscription at any time from your account settings (Dashboard → Account → Manage Billing) or by contacting us. Cancellation stops all future recurring charges.

When you cancel, you keep access to all paid features until the end of your current billing period. After that, your account reverts to the free tier (if available) or is deactivated.

Cancelling does not delete your account or your study progress. You can resubscribe at any time.

14-Day Money-Back Guarantee: If you are not satisfied with your subscription, you may request a full refund within 14 days of your initial purchase or any annual renewal. To request a refund, contact us with your account email and we will process it promptly.

Monthly subscriptions: Because you can cancel at any time and keep access through the end of the paid month, monthly charges after the 14-day guarantee window are non-refundable. Cancelling prevents the next month's charge.

Annual subscriptions: You may request a refund within 14 days of each annual renewal. Outside that window, annual charges are non-refundable, but you can cancel to prevent the next renewal.

To request a refund, contact us with:

• The email address associated with your account.
• The date of the charge you want refunded.
• A brief reason for your request (optional, but it helps us improve).

Approved refunds are returned to your original payment method within 5–10 business days, depending on your bank.

Refunds are not available in the following cases:

• Requests made more than 14 days after a charge (except where required by law).
• Accounts terminated by us for violations of our Terms of Service.
• Charges from a billing period during which you actively used paid features after the 14-day window.

If you believe you were charged in error, please contact us and we will investigate and correct any billing mistake. We encourage you to contact us before initiating a chargeback with your bank, as we can usually resolve issues faster.

This policy does not affect any statutory rights you may have under consumer protection laws in your country or state, which may provide additional remedies beyond what is described here.

Questions about refunds or billing? Contact us — we're happy to help.